At Home Learning Kit, we want to ensure that you are 100% happy with your purchase. If you have questions or problems, please don’t hesitate to contact us. If we are unable to resolve the problem, we may issue a refund in accordance with the policy below.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payments.
Late or missing refunds
If it appears you haven’t received a refund, first check your bank/credit card account to ensure it has not been received.
If you have confirmed you still have not received your refund, please contact us at katrina@homelearningkit.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at katrina@homelearningkit.com for instructions.
Need help?
Contact us at katrina@homelearningkit.com for questions related to refunds and returns.